Frequently Asked Questions
Everything you need to know about Govee smart lighting and home automation solutions.
How do I connect my Govee devices to Wi-Fi?
To connect your devices, download the Govee Home App, select your product model, and follow the on-screen instructions. Ensure your phone is on a 2.4GHz Wi-Fi network and Bluetooth is enabled during the initial setup.
Do Govee products work with voice assistants like Alexa and Google Assistant?
Yes, most of our Wi-Fi enabled smart lights and appliances are compatible with Amazon Alexa and Google Assistant for hands-free voice control.
What is your shipping policy and estimated delivery time?
We offer standard shipping across the United States, typically arriving within 3-7 business days. Expedited shipping options are available at checkout for faster delivery.
What is the return policy if I am not satisfied?
We offer a 30-day money-back guarantee for any reason. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund.
Are Govee outdoor lights waterproof?
Our outdoor lighting series is designed with an IP65 or higher waterproof rating, making them resistant to rain and dust; however, the power adapter should be kept in a dry environment or a waterproof box.
How long is the warranty period for Govee products?
All Govee products come with a 12-month limited warranty that covers manufacturing defects and hardware malfunctions under normal use.